A live chat is a powerful platform that allows you and your potential animation clients to communicate in real-time without high expenses. People can use the live chat feature on a website just as they’d use instant messaging apps and websites such as Messenger, Instagram, and Twitter.
If you’re thinking of adding a chat feature to your site but aren’t fully convinced, here are 7 reasons why you need live chat for your animation website:
1. Reduce your expenses
Using live chat won't cost you that much compared to using phone support.
2. Increase income
Studies show that having a live chat feature significantly increases sales on a website.
3. Improve your customer service
A study found that live chat gave the highest customer satisfaction level at 73% compared to 61% for email and 44% for phone support.
4. Solve problems easier
Having a live chat feature on your site allows you to immediately answer your clients' questions, which explains why this type of support gets high customer satisfaction ratings.
5. Gain a competitive advantage
You will be able to answer your clients' questions even before your competitors do.
6. Reach out to more clients
Even people who are thousands of miles away from you can be able to contact you, make inquiries, and hire you to be their animator right away.
7. Keep in touch with website visitors
The live chat feature allows you to save the potential clients' information for later.